Reservation Policy

1. Confirmation of holiday package or hotel room subject to receipt of 50 % payment.
2. The company is responsible for only those services which are charged from the guest. All other services which are not paid by the guest to the company are suggested services and company is nowhere bound to provide that service or pay the cost for the same.
3. Its mandatory for guests to present valid photo identification e.g. driving license, voter’s card or passport at the time of check-in at the hotel. Without valid ID the guest will not be allowed to check in at the hotel or wherever required.
4. As per the Govt. of India rules, all foreign guests need to produce their passport, photo ID proof and visa documents. Indian guests should also carry valid proofs like passport, driving license, Aadhar Card and voter’s ID card, to the hotel at the time of check-in to avoid any inconvenience at the date of check-out.
5. The hotel reserves the right of admission or cancellation of booking, if guests fails to provide suitable identification proof at the time of check-in. Company will not be responsible for such aforesaid reasons.
6. Check-in and check-out timing of the hotel will be according to the timing of the respective hotels policy. Early check-in or late check-out are on request basis only and subject to availability of rooms.
7. In case of non-availability of hotels given in package, arrangement for an alternate accommodation will be made in a hotel of similar standards or category.
8. Maximum allowed occupancy in one room is 3 Adults or 2 Adults + 1 Child below 12 years. Meal Plan, if any, are specified in the voucher issued by the hotel and the same is applicable from the check-in time of 12 noon, standard terms for a plan. Meals will be served as per the hotel policy. Extra, if any, will be payable by guest directly.
9. The third person sharing the room is provided with an additional mattress or a roll away bed or as based on the hotel policy. In case of child, hotel package booked without bed basis and you decided to take extra bed, then you have to pay that cost directly to the hotel.
10. High season / Festivals / Peak season surcharges are applicable. The rescheduling of date / postponement shall be treated as cancellation and confirmation of new dates subject to availability and in case of change of rates the difference shall be payable by the guest / tour operator.
11. Airline seats confirmation are subject to availability at the time of booking and any increase in air fare or taxes has to be borne by the client itself.
12. For payments above INR 20,000, copy of PAN Card is required.
13. All the disputes are subject to Rampur Jurisdiction only.